Icigo Guadeloupe
+590 590 69 87 87•09 39 24 00 04
The emerald-green lagoon of Petite-Terre, Guadeloupe
ICIGO Help Centre · Local support

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Find an answer quickly, track a booking, or contact us. Search for a question or explore the topics below.

Registered local agencyResponse 7 days a weekSupport from our local team

Quick access

Track my bookingTickets & event updatesCancel or amendChange the date or participantsStarting pointsWhere is the meeting place?Contact usGet in touch

Browse by topic

Choose the topic that concerns you to find the related questions and answers.

Bookings

Book, confirm, amend or cancel an outing. Confirmation deadlines and supporting documents.

Giving or using a gift voucherHow do I book an outing?Has my booking been confirmed?See all articles (7)

Starting points

Saint-François, Le Gosier, Pointe-à-Pitre, Trois-Rivières… Find your meeting point and arrive on time.

Where is the meeting point?Pick-up and starting pointWhat should you do if you’re running late?See all articles (5)

Payment & refunds

Payment methods, debit times, gift vouchers and refunds following cancellation.

How does the refund work?See all articles (1)

Accessibility & special arrangements

Facilities are available for people with reduced mobility, pregnant women and families with babies.

How long does it take to climb La Soufrière?Do you need a guide to climb La Soufrière?Is the walk difficult?See all articles (6)

Groups & professionals

Group enquiries, B2B, agencies, press. Partner rates and terms and conditions.

Can I take part whilst I’m pregnant?Book for a groupSee all articles (2)

Weather & sea conditions

Cancellations due to weather, postponements, sea conditions and swell. How to find out if the trip is going ahead.

What to do in the event of bad weatherWeather and postponement of an outingSee all articles (2)

Shuttles

Ferry crossings to the islands: timetables, luggage, boarding and connections.

Book and take a ferryWhat routes are available?How can I find out the timetables?See all articles (6)

Cars & accommodation

Car hire (city car, 4×4), airport pick-up and accommodation bookings.

Car hire and accommodationWhat licence do you need?Is a deposit required?See all articles (6)

Need help?

Our local team is available 7 days a week via chat, WhatsApp or the contact form.

Track my booking

Enter your email address and booking reference to view your tickets and the status of your booking.

Frequently asked questions

Quick answers to the most common questions.

ICIGO is an agency specialising in holiday experiences in Guadeloupe. We select and coordinate excursions, ferry services, car hire and accommodation.
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