Last updated: 19 December 2024
1. SCOPE OF THE POLICY
This Policy applies to personal information that Etineria Tours (‘Etineria’) collects, uses or processes in relation to users of the website www.icigo.com (“ICIGO” or “the Website”), owned by Etineria Inc (“the Website Owner”). It sets out the types of personal data collected, the purposes for which it is processed, the security measures in place, and the rights of data subjects.
By using the Website and the services offered, you consent to the collection and use of your personal information in accordance with this Policy.
2. TYPES OF PERSONAL INFORMATION COLLECTED
Etineria only collects personally identifiable information (surname, first name, telephone number, email address, etc.) when you provide it voluntarily and in full knowledge of the facts, for example when booking a tourist activity. Certain information (IP address, browser type, language, time of connection) may also be collected automatically by the Website’s server for the purposes of performance analysis, security or fraud prevention. This technical information does not allow you to be personally identified without cross-referencing it with other data.
3. PURPOSES OF DATA COLLECTION AND PROCESSING
- Provision of services : To check your bookings, confirm your requests and provide you with suitable services (activities, excursions, accommodation, etc.).
- Communication and updates : To keep you informed of updates to the Website, offers that may be of interest to you and changes to our services.
- Relationship with Service Providers : To provide the relevant Service Provider (surname, first name, telephone number, deposit amount, etc.) with the information strictly necessary to manage your booking, contact you in the event of a delay or unforeseen circumstances, and ensure the service runs smoothly. Your email address remains confidential and is not disclosed to Service Providers.
- Statistics and service improvement : To analyse traffic on the Website, detect any fraudulent activity, improve the quality of services and measure performance.
- Compliance with legal and regulatory obligations : To retain and disclose certain information where required by law, in response to a court order, or to protect the rights, property and safety of the Website Owner, Etineria, users of the Website or third parties.
4. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
Etineria does not sell, exchange or transfer your personal information to third parties, except in the following cases:
- To the Service Provider concerned with your booking, solely for the purposes of providing the service and for necessary communication (for example, to contact you in the event of a delay).
- In response to a legal or judicial request, in order to comply with a legal obligation, a court order or a request from the authorities.
- In the event of a sale, merger, reorganisation or other transfer of the company’s assets, in which case the data may be transferred to the acquiring entity, subject to the rights of the data subjects being respected.
5. COOKIES AND SIMILAR TECHNOLOGIES
The Website may use cookies or similar technologies in order to:
- To measure the website’s audience (e.g. via Google Analytics) and improve the user experience.
- Enable content sharing on social media.
- To facilitate a personalised session and verify access to certain features.
You can configure your browser to block cookies at any time. Specific instructions for each browser (Firefox, Internet Explorer, Google Chrome, Opera, Safari) are usually available in the ‘Help’ or ‘Settings’ section of your browser. However, disabling cookies may affect the proper functioning of the Website.
6. SECURITY OF PERSONAL DATA
Etineria implements technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration or disclosure:
- Secure payments : Transactions are carried out via a secure, encrypted interface. Your banking details are processed by Stripe, a world leader in online payments. No credit card details are stored on Etineria’s servers.
- Secure servers : The data is hosted on servers protected by firewall technology. Internal communications and the exchange of customer data are encrypted. Internal policies restrict employee access to authorised personnel only, and all data is treated as confidential.
- Warranty limitations : Despite its best efforts, Etineria cannot guarantee absolute security on the Internet. You acknowledge that any communication transmitted may be intercepted by an unauthorised third party, and agree that Etineria cannot be held liable for such interception.
7. DATA RETENTION PERIOD
Etineria retains personal data for as long as is necessary to fulfil the purposes set out above, or to comply with applicable legal obligations. Once these purposes have been fulfilled or these obligations have expired, the data is deleted or anonymised.
8. RIGHTS OF DATA SUBJECTS
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights, subject to the limits set out in the applicable legislation:
- Right to information : To be informed about how your data is collected and processed.
- Right of access : To obtain confirmation as to whether personal data concerning you is being processed, and to receive a copy of it.
- Right to rectification : Have inaccurate data corrected or incomplete data supplemented.
- Right to erasure (‘right to be forgotten’) : Request the erasure of your personal data in certain circumstances.
- Right to data portability : To receive your data in a structured and commonly used format, and to transfer it to another data controller.
- Right to object : You may object at any time to the processing of your personal data on the grounds of Etineria’s legitimate interests, or to the processing of your data for direct marketing purposes.
- Right to restriction of processing : Request that the processing of your data be restricted in certain situations.
To exercise your rights or if you have any questions regarding the protection of your personal data, you can contact Etineria at the following address [email protected]. In the event of a dispute, you may also lodge a complaint with the relevant supervisory authority (in France, the CNIL).
9. CHANGES TO THIS POLICY
Etineria may amend this Policy to reflect changes in the law, technology or services. Any updates will be published on this page. Amendments come into effect as soon as they are published. We encourage you to review this Policy regularly to stay informed about how your personal information is processed.
Etineria’s contact details:
Etineria Tours
Le Savannah #48 Bat B
Le Haut du Bourg
97118 Saint-François